Some trainers using iOS 10 have also reported this problem. Niantic believes this error may now be fixed, but some people are still encountering the problem on iOS 9. If you’re logging in with a PTC account from iOS 9, you may not be able to fix the error unless you upgrade to iOS 10, according to Niantic. Some players who are logging in with PTC accounts are experiencing this error quite a bit. Sometimes one of these solutions is all it takes to fix the problem. To clear the cache for Android, go to Settings, Applications/Manage Applications, Pokemon Go, Storage, Clear Cache (and, if you want everything wiped, choose the Clear Data option too.) To clean your cache for iOS, delete the app, restart your phone, and reinstall the app. Get Coached Into the Best Shape of Your LifeĬlearing your phone’s cache might also fix the error. You can also try disabling and re-enabling your mobile device’s data a few times in the row, and turning WiFi and/or Airplane Mode off and on. Next, try restarting the game, as this is sometimes all it takes to make the game work. Make sure that your phone’s software is also updated to the latest version (such as making sure you have the latest version of iOS on your mobile device.) Make sure the Pokemon Go game is updated to the latest version. If none of these work, you may need to contact Niantic Support.įirst, try a few basic steps if you encounter the authenticate error or a permanently loading screen. Here are some of the common reasons that trainers are encountering this error, and what you can do to fix it. Some players are also finding that their game is just stuck in a permanently loading loop instead of actually getting the error. But now trainers are encountering the error all over again and they aren’t sure how to fix it. The “unable to authenticate” error has been a problem for Pokemon Go players since the game first began. NianticHow to fix the unable to authenticate error in Pokemon Go.
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